Terms of Service

Pure Code Agency

Last Updated: March 25, 2026

Please read these Terms of Service ("Terms") carefully before accessing or using any services provided by Pure Code Agency.

1. Acceptance of Terms

By accessing or using the services provided by Pure Code Agency ("Company", "we", "our", or "us"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our services.

2. Description of Services

Pure Code Agency provides AI-powered communication services, including but not limited to:

  • AI receptionist systems
  • Automated inbound and outbound voice calls
  • Call handling, booking, and lead capture
  • Call summaries, transcripts, and analytics
  • CRM and third-party integrations

We reserve the right to modify or discontinue any part of the services at any time without notice.

3. User Responsibilities

By using our services, you agree that:

  • You will provide accurate and complete information.
  • You will not use the service for unlawful, abusive, or fraudulent purposes.
  • You are responsible for ensuring compliance with all applicable laws regarding communication, marketing, and data usage.

Compliance with Communication Laws

You acknowledge that:

  • You are solely responsible for obtaining proper consent before contacting individuals.
  • You will comply with all applicable regulations related to calls, SMS, and automated communications.

The Company is not responsible for your misuse of the platform.

4. Consent to Communications

By using our services or submitting your contact information, you acknowledge and agree that:

  • You may receive automated calls, AI-generated voice communications, or pre-recorded messages.
  • These communications may include marketing, service updates, or demonstrations.

You may opt out of marketing communications at any time through the methods provided in those communications or by contacting us directly.

5. Payments and Subscription

  • The service is offered on a subscription basis (e.g., $297/month unless otherwise stated).
  • Fees are billed in advance and are non-refundable unless required by law.
  • We reserve the right to change pricing at any time with reasonable notice.

Failure to pay may result in suspension or termination of services.

6. No Guarantee of Results

We do not guarantee:

  • Increased revenue
  • Lead generation success
  • Conversion rates
  • Business growth outcomes

Any examples or projections provided by us are illustrative only and do not constitute a promise or guarantee of results.

7. AI System Disclaimer

You understand and agree that:

  • Our services rely on AI and automated systems.
  • AI responses may not always be accurate, complete, or appropriate for every situation.
  • The Company is not liable for decisions you make or actions you take based on AI interactions.

You are responsible for monitoring and supervising system usage and for reviewing outputs before relying on them for business decisions or communications.

8. Call Recording & Data Usage

By using our services, you acknowledge that:

  • Calls may be recorded, transcribed, and analyzed.
  • Data may be used to improve system performance, develop new features, or enhance overall service quality.

You are responsible for informing your customers and obtaining any required consent for call recording and data processing, where required by applicable law.

9. Third-Party Integrations

Our services may integrate with third-party platforms (e.g., CRM systems, communication providers). We are not responsible for:

  • Third-party failures or downtime.
  • Data handling, processing, or security practices of third parties.
  • Service interruptions or issues caused by external providers.

10. Service Availability

We strive to provide reliable service, but we do not guarantee:

  • Uninterrupted availability.
  • Error-free performance.
  • Immediate response times.

Temporary outages may occur due to maintenance, updates, or technical issues. We will make reasonable efforts to minimize disruptions where commercially feasible.

11. Limitation of Liability

To the fullest extent permitted by law:

  • The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility of such damages.
  • Our total liability for any claim arising out of or relating to the services shall not exceed the amount paid by you to us in the thirty (30) days preceding the event giving rise to the claim.

This limitation of liability applies to, without limitation:

  • Loss of revenue or profits.
  • Missed business opportunities.
  • Data loss or corruption.
  • Communication failures or delays.

12. Indemnification

You agree to indemnify, defend, and hold harmless Pure Code Agency, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the services.
  • Your violation of these Terms.
  • Your failure to comply with applicable laws or regulations.

13. Termination

We reserve the right to suspend or terminate your access to the services at any time, without prior notice, if:

  • You violate these Terms.
  • You misuse the platform or use it in a manner that may cause harm to us or others.
  • We are required to do so by law or by a regulatory authority.

14. Intellectual Property

All content, technology, software, documentation, and systems provided by Pure Code Agency are owned by the Company or its licensors and are protected by intellectual property laws.

You may not, without our prior written permission:

  • Copy, reproduce, or distribute any part of the service.
  • Modify, adapt, or create derivative works based on the service.
  • Reverse engineer, decompile, or attempt to extract source code from the service.
  • Resell, sublicense, or otherwise commercially exploit the service.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in your operating jurisdiction, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in that jurisdiction for the resolution of any disputes arising out of or relating to these Terms or the services.

16. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the "Last Updated" date at the top of this page or provide additional notice where required by law.

Continued use of the services after such updates constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the services.

17. Contact Information

For any questions regarding these Terms or our services, you can contact us at:

18. Important Legal Notice

These Terms are provided for general informational purposes and may not cover all legal requirements applicable to your specific business, industry, or jurisdiction. They do not constitute legal advice and should not be relied upon as such.

You should consult a qualified legal professional to review these Terms and to ensure your use of our services complies with all applicable laws, regulations, and industry standards relevant to your operations.