Privacy Policy

Pure Code Agency

Last Updated: March 25, 2026

Your privacy matters to us. This Privacy Policy explains how Pure Code Agency collects, uses, and protects your information when you interact with our website, services, and AI-powered systems.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

Pure Code Agency ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, and AI-powered systems.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name (first and last)
  • Phone number
  • Email address
  • Business name
  • Any information you provide during calls or form submissions

Automatically Collected Data

  • IP address
  • Browser type
  • Device information
  • Usage data (pages visited, time spent)

Call & AI Interaction Data

  • Call recordings (if enabled)
  • Call transcripts
  • Call summaries
  • Interaction metadata (time, duration, caller behavior)

3. How We Use Your Information

We use your information to:

  • Provide and operate our AI receptionist services
  • Conduct live demo calls and outbound communications
  • Improve our systems, AI models, and service quality
  • Send confirmations, reminders, and follow-ups
  • Respond to inquiries and provide customer support
  • Comply with legal obligations

4. AI & Automated Communications Disclosure

By submitting your information or interacting with our services, you acknowledge and agree that:

  • You may receive automated calls, AI-generated voice calls, or pre-recorded messages
  • These communications may include marketing, service updates, and demonstrations
  • AI systems may process and analyze conversations to improve performance

5. Consent to Contact

By providing your contact information through our website or forms, you expressly consent to:

  • Receiving phone calls and text messages (including automated and AI-generated calls)
  • Receiving marketing and promotional communications

You may opt out at any time by:

  • Requesting removal during a call
  • Contacting us directly
  • Following opt-out instructions in messages

6. Data Sharing and Disclosure

We do not sell your personal data.

We may share information with:

  • Service providers (hosting, CRM, communication tools)
  • Analytics providers
  • Legal authorities if required by law

All third parties are required to handle your data securely.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

Call recordings, transcripts, and summaries may be stored for quality, training, and service improvement purposes.

8. Data Security

We implement commercially reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Object to certain processing

To exercise your rights, contact us at: [email protected]

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from use of our services
  • We do not guarantee uninterrupted or error-free operation
  • Users are responsible for ensuring their use of our services complies with applicable laws

11. Third-Party Services

Our services may integrate with third-party platforms (e.g., CRM systems, communication tools). We are not responsible for the privacy practices of those third parties.

12. International Data Transfers

Your information may be processed and stored in countries outside your jurisdiction. By using our services, you consent to such transfers.

13. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy, contact us at:

15. Important Notice

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. You should consult a qualified legal professional to ensure compliance with applicable laws and regulations in your jurisdiction.